New claim
When damage happens to your home or business, filing a new insurance claim can feel overwhelming. At Ladder & Heels Adjusting, we guide you from the very beginning — documenting the loss, filing your claim correctly, and communicating with your insurance company to ensure nothing is missed. Our goal is to protect your rights and secure the maximum settlement you’re entitled to.
Under payments
If your insurance company underpaid your claim, you may not be getting the full amount needed to properly repair your home. At Ladder & Heels Adjusting, we specialize in re-evaluating underpaid claims to ensure every detail and damage is accounted for. Our experienced Public Adjusters review your policy, inspection reports, and estimates to negotiate a fair settlement on your behalf.
Denials
When your insurance claim is denied, it doesn’t mean the fight is over. Many claims are denied due to misinterpretations, missing documentation, or simple insurer errors. At Ladder & Heels Adjusting, we specialize in reviewing denied claims, uncovering what went wrong, and fighting to get you the compensation you deserve. Our licensed Public Adjusters handle the entire process — from re-inspection to negotiation — ensuring your rights as a policyholder are protected every step of the way.
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At Ladder & Heels Adjusting, our mission is to advocate fiercely and compassionately for policyholders throughout Florida. We are dedicated to delivering personalized, ethical, and expert representation in every insurance claim we handle. Our goal is to educate, empower, and guide our clients through the complex claims process — ensuring fair treatment, maximum compensation, and peace of mind during times of loss.
Mission
Vision
To be the most trusted and empowering voice for policyholders, delivering unmatched advocacy, ethical representation, and expert support through every stage of the insurance claims process. We envision a future where every property owner is fully informed, fairly compensated, and never left to navigate their losses alone.
Fire/Smoke
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Cracks/Suddenly Collapse
Hurricane/Falling object/Auto crashes​
Wind & Hails
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Gallery
Ladder & Heels Adjusting has been providing personalized and timely assistance to the people of Florida. We know how complex and overwhelming damage to your property and the claim process can be. This is why our goal is to help you understand the issues affecting your claim and how we can solve the problem. Ladder & Heels Adjusting works hard to get your claim Paid. But our job doesn’t stop there — We strive to keep you informed about the details of your claims as they evolve. Ladder & Heels Adjusting keeps you involved and personally guides you in making important decisions about your claim. I am here to serve. Call today and schedule a Free Inspection and consultation.
COMERCIALS CLAIMS
Maximize Your Claim with Ladder & Heels Adjusting
Our experienced and well-trained team is committed to helping you secure the maximum settlement for your insurance claim. Whether you're dealing with commercial property damage, liability issues, or third-party claims, Ladder & Heels Adjusting is here to guide you every step of the way.
We work diligently to ensure your claim is handled properly and that you receive a fair and just settlement — because your recovery is our priority.
Public Adjuster Supervisor/CEO
Meet Your Public Adjuster – Mari Ivelisse Rivera
Mari Ivelisse Rivera brings over five years of experience in handling property insurance claims across Florida. With a background in the medical field, Mari has a deep understanding of the real-life struggles people face during times of loss — and that empathy fuels her commitment to serve.
Mari approaches every claim with dedication, precision, and a personalized touch. Her expertise in claims handling, negotiation, and insurance policy interpretation ensures that each client receives the maximum settlement they deserve.
But what truly sets Mari apart is her unwavering advocacy. She fights for her clients with passion and purpose, making sure they feel protected, informed, and empowered every step of the way. With Mari on your side, you’ll never feel alone in the claims process.
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Ladder & Heels Adjusting – Committed to Serving Florida Property Owners
At Ladder & Heels Adjusting, we take pride in providing personalized and timely assistance to the people of Florida. We understand how complex and overwhelming property damage and the insurance claim process can be — and that’s why we are here to help.
Our mission is to help you understand the issues impacting your claim and to develop effective strategies to resolve them. We don’t just work hard to get your claim paid; we go beyond that by keeping you fully informed as your claim evolves. Our team ensures that you remain involved and empowered to make important decisions every step of the way.
Ladder & Heels Adjusting is here to serve you with dedication, transparency, and expertise.
Call today to schedule your Free Inspection and Consultation — and experience the difference personal service can make.
Our Clients Say
"Mari I ****** from Ladders and Heels Public Adjusters have worked in my claim against ******** ********* tirelessly and she was able to recover for me substantially more than the insurance was even considering to cover. Her knowledge and experience guided me through the process, and her negotiation skills were invaluable for the success of my claim. She went from A to Z with the insurance adjuster, presented the estimates, and was not taking a NO for an answer from them. She knew my rights and defended them. She overcame all their objections, pointed out the extent of the damages caused by the storm, and managed my file with extreme professionalism, fairness, and attention to details. She stood with me from beginning to end. I am very satisfied with her performance, and I highly recommend them."
Irene Ortiz
Get in Touch
1012 West Emmett St Kissimmee FL 34741
Office 407-389-9020
